Frequently Asked Questions
All custom cake requests and orders are done through our new larger location, at THE REALM. located 4440 Tx- 121, #60 Lewisville 75056. The Castle Hills location remains our neighborhood stop for walkin purchases and orders of baked goods and small items such as cupcakes.
HOW CAN I PLACE AN ORDER?
The best way is to fill out the online request form (please include your name, contact number, date the cake is for, the number of servings needed and any pictures of the design chosen or for reference.) We will review your submission and get back to you as quickly as possible.
All emails are answered in the order they are received. Please know that if it is the end of the work week, a Friday or weekend, our decorators may not be available, in store or on site and may need longer to get back with you.
As our priorities are 100% our clients orders and it important to us that they receive the proper time and attention they deserve and need. We may not be available to be taken away, in order to give the necessary time needed to design and price out a NEW cake order. So we may need your patience, as we get back to you at the beginning of the week.
- WHAT'S NEXT? Once you have the design that you want, a deposit is required in order to book and save the date of your cake.
IVE INQUIRED ABOUT A CAKE, DO I NEED TO PUT DOWN A DEPOSIT TO BOOK IT?
Yes, We do require a non-refundable 50% (a half) down deposit to book your order or a $200 minimum for all wedding and grooms cake related bookings.
After we have finalized the details of your event and cake and you would like to book your cake, we would require a non-refundable deposit to secure your date. The remaining balance must be paid by the day the cake is due or the day before if your order is being delivered. (this excludes all wedding cakes and wedding related orders, see wedding cake terms and conditions on the wedding contract)
All deposits are NON-REFUNDABLE and NON-TRANSFERABLE, meaning you can NOT cancel one date and then change it for another. (For COVID 19 Reschedules this does not apply, call us for questions concerning this Topic)
WHEN DO I NEED TO PLACE MY ORDER BY?
We recommend placing an order as soon as you have the date set. Even though a 2 - 4 week minimum period is advised, it is not a guarantee, as orders are first come first served. Since we usually book up weeks in advance, we encourage everyone to place their orders as soon as possible. For cakes in a hurry, we do have our Online Store where you can order one of our Signature Cakes with 48 hours or more notice, following certain conditions given on that site!
DO YOU DO DONATIONS?
Absolutely! we love brining smiles to others and being apart of the community! I work with various foundations, homes and even Icing Smiles to help bring a little sweetness into others lives.
Due to the number of donation requests we receive, we ask that all requests be submitted to us via email. please include a letter explaining what charity you represent, what the order will be used for, and the non-profit tax ID number associated with the charity. Please understand that we do have a maximum that we can fulfill and try to help where we can.
Deposits Booking and Cancellations
WHAT IS YOUR REFUND/CANCELLATION POLICY?
A non-refundable deposit is due upon order placement. Balance is due on the day of your event (unless a wedding order or an order is being delivered). If you cancel or do not collect an order you/the client is still responsible for the remaining balance due on the order. If a cancellation is made less than 4 days prior to your event, the balance is still due in full. If you have paid in full for your order and cancel 5+ days before (your non wedding event) then although the 50% deposit may be forfeited, you may be entitled to a store credit for the other 50% portion of the total.
(unless the contract says other wise i.e. Wedding related contracts)
*Please understand that when you book an order, we decline other orders in order to take yours. If you cancel, that could result in thousands of dollars lost, just to accommodate your order. Policies pertaining to Wedding cake cancelations: Wedding cake deposits are a standard $200, these are non refundable and will be lost should the wedding be cancelled. If the remaining balance has already been paid prior to the wedding being cancelled then you are entitled to a store credit of the remaining balance. These can be used for a wide variety of different items, such as High Tea events, celebration cakes, Cookies, pastries, scones, hot or cold drinks, Cream teas, and also holiday seasonal items.
HOW MUCH DOES A CAKE COST?
Prices do vary depending on the size, detail, intricacy & complexity of your design. Our cake and prices are determined on a cake by cake basis and really depend on the size, complexity and quantity of work involved.
DO YOUR CAKES TASTE AS GOOD AS THEY LOOK?
YES, we pride ourselves on how good our cakes look and taste. Just read some of our reviews. All our recipes are tried and tested again and again, until we are happy that we've found that right taste and texture that has you saying Ooooo Mmmm!
DO YOU MAKE GLUTEN-FREE OR DIETARY CAKES?
Yes, all cakes created for clients with allergies are made with utmost care and all equipment used are specially sanitized and all precautions taken when making and storing these cakes.
But since we do have gluten on the premises we are technically not allowed to say that they are 100% gluten free, as it is stored on site.
HOW TO CUT YOUR CAKE click here to see the guide
DO YOU DELIVER CUSTOM CAKES?
Yes, delivery is a minimum of $45 (unless in the Castle hills neighborhood). The price of delivery is based on the day and mileage to your event.
DO YOU SHIP YOUR CAKES?
Unfortunately, we do NOT ship our cakes.
DO YOU DO WEDDING CAKE TASTINGS & CONSULTATIONS?
Absolutely! We love getting to sit down with couples and hear some of the fantastic ideas and details, that they have dreamed up together. But we also really want to get to know you, because only in this way we can truly take those creative notes and run with them to create a one of a kind, successful, bespoke wedding cake that is both beautiful and true to you.
We have over 30 years experience in bespoke Cake Artistry and are at the forefront of cutting edge techniques. Through talking to many couples and families during consultations, we have often found that we have a unique perspective and skill set that enables us to create things that others can not. In some cases we have even come up with a new and more modern approach to executing an idea, a couple has had, opening up more avenues for them to explore.
We also love to make recreations as well, you don't have to create something new, if you have already found your perfect dream cake in a magazine or on Pinterest, then bring those right along with you to your consult.
Clients often ask us if we do "SHEET CAKES" and fake tiers? the answer is YES! in fact 90% of Custom cakes now days, have at least one if not multiple fake tiers in them. During a consultation we will go over the pros and cons to Faux/Fake tiers with you and whether your design would benefit from this option.
Why is it so popular that people choose to have a mix of real and faux tiers? There are several benefits such as it can be a more cost effective option, it allows you to have all the grandeur of a large cake with lower costs, without having to feed hundreds of people or having to throw away mases of extra cake. Even if you do have a very large guest count and do need to feed hundreds, it can still be the more cost effective way for you to go, with sheet or side cakes to feed your guests.
The one thing that you should know about us is that we are not about pushing you to spend more money and go for the more expensive option, If we can achieve the same look and goals then we will. Many of my clients have heard me say it during their wedding consultations and they know that "We understand that weddings are expensive and cost a lot of money, we're not about encouraging them to spend money on extra cake servings and fondant if it's JUST NOT NEEDED, that's money that can go towards something else! "
Do you do any butter cream cakes or are they all fondant? YES, We do a lot of butter cream cakes, in fact many of the cakes in our Gallery and on our social media pages are in fact butter cream iced, but they are so smooth that most people think that they are covered in fondant. If you are wanting to keep costs down, then choosing a cake design with Buttercream frosting on the outside, is definitely the way to go.