We want your experience with The London Baker to be as seamless and enjoyable as possible. Below you'll find answers to our most commonly asked questions across all of our services. If you can't find what you're looking for, don't hesitate to reach out — we're always happy to help.
The best way to get started is to fill out our online enquiry form, including your name, contact number, event date, and number of servings needed. Please note that submitting the form is only an inquiry and does not guarantee your order — we will review your submission, check our availability, and we'll get back to you as quickly as possible.
We recommend placing your order as soon as your event date is confirmed. General guidelines:
Yes — a non-refundable 50% deposit is required to secure your custom cake order. The remaining balance must be paid at or before pickup, or the day before delivery.
Once we have confirmed availability, we provide a hand-drawn sketch of your design as your official design proof, covering flavour, size, theme, and colours. Any changes are reflected in an updated proof sent to you for approval before we proceed.
All booking deposits are non-refundable and non-transferable. If you have paid in full and need to cancel, a minimum of 7 days notice is required to be eligible for any refund. If eligible, a maximum of 50% of your total order cost may be refunded.
Pricing varies depending on size, complexity, and detail. Every cake is priced individually. For our signature pre-designed cakes, pricing is listed in our online shop. We always try our hardest to design the best cakewe can to fit within your budget .
We do a lot of buttercream cakes — many in our Gallery are buttercream, finished so smoothly that most assume they are fondant. Some designs require fondant for structural or aesthetic reasons and we will always be upfront about this.
Yes — all allergy cakes are made with the utmost care using specially sanitised equipment. Please always let us know about any allergies. However, as we have gluten and other allergens on the premises, we are not allowed to guarantee 100%,
Absolutely! Every recipe is tested again and again until we are completely satisfied. We use only premium ingredients — genuine French butter, fresh strawberries, imported Madagascan vanilla, and real Champagne in our pink champagne cake.
Absolutely! We love being part of the community and work with organisations including Icing Smiles. All requests must be submitted via email including a letter explaining the charity, the purpose of the order, and your non-profit tax ID number.
Ready to start planning your dream wedding cake? Request a tasting and consultation and let's bring your vision to life together. Use the second form for consultations.
Request a Consultation →We recommend filling out our enquiry form 6-10 months before your date. We don't typically schedule appointments until you are at least 10 months out, as themes can change and it's much easier to finalise a design once you have a solid vision of your dream wedding.
Absolutely! We love sitting down with couples to hear about their vision. Only by getting to know you can we create a truly bespoke wedding cake that reflects who you are. To request a consultation, please fill out our enquiry form here.
Pinterest and social media are wonderful sources. Search by colour, style, or keywords that describe your dream wedding. Browse our Gallery and Instagram too — and don't hesitate to bring photos of cakes you love. You don't need to start from scratch!
Yes! In fact, 90% of wedding cakes today have at least one faux tier. Benefits include lower costs, less waste, and faster serving time. We'll discuss the pros and cons with you during your consultation.
Not at all. We will never encourage you to spend more than necessary and will always look for cost-effective ways to achieve your vision without compromising on quality or beauty.
No minimum at all! We love designing cakes for micro-weddings, intimate receptions, elopement parties, and everything in between.
A Groom's Cake is a wonderful Southern tradition representing the groom's interests or Partners. It's not required, but we're happy to design one during your consultation if you're interested!
Avoid placing your cake near speakers, heat lamps, fans, or sunny windows. Buttercream performs best at cool temperatures. When we deliver, if we find the location too warm we will try to work with your venue team to resolve it, but the room temperatureof the venue is ultimately out of our control & we cannot be held liable for the condition of ant cake/food item once it is out of our care and we are no longer present. When the cake gets too warm the buttercream/outside covering will budge, become soft/melt and slide down or away from the cake, this is all part of a cake getting too warm, kept in conditions that were not cold enough.
Yes! Delivery starts at $120 and is handled by our own decorators. Delivery spots book up fast, so please arrange early.
A non-refundable $415 booking deposit is required to secure your date. Your remaining balance is due to be paid 30 days before your event.
Yes, pickup is available but you assume full liability once the cake is handed over. We recommend an SUV, a pre-cooled vehicle, and a level surface for transport. Refrigeration is a must for any cake please see our "Cake pick up/storing instructions".
Please take a moment to review our policies before placing your order. By placing a deposit on any order, you are confirming that you have read, understood, and agreed to all of the terms listed below.
The contract must be signed — in person or via email — upon booking. Signing confirms you have read and understood all terms on the contract and our website.
We provide a hand-drawn sketch as your official design proof, covering the agreed look, flavour, size, theme, and colours. Any modifications will be sent to you for approval before we proceed.
A non-refundable $400-$415 booking deposit is required to reserve your date. This cannot be refunded or transferred under any circumstances.
Full remaining balance must be paid 30 days before your event. We accept cards, cash, or cashier's check/money order. We do not accept personal checks or online payments.
All design changes must be requested before your remaining balance due date. After this date changes cannot be guaranteed.
Payments may be refunded as store credit for design changes or guest count changes made before the balance due date. Store credit is valid for one year and usable on future orders or cafe items — not the online shop.
Date changes are not guaranteed and are subject to Elizabeth Rowe's discretion and our availability.
The booking deposit is non-refundable and non-transferable in all circumstances. Cancellations after the balance due date carry no guarantee of a refund.
Delivery fees are based on distance, date, and setup complexity. Our decorators photograph every cake before leaving. We are not liable for damage caused after our departure.
Liability — Pickup, Delivery & Venue Conditions If you or a third party elect to pick up your cake, you assume full liability and responsibility for the condition of the cake from the moment it is handed over — even if you are still on The London Baker premises.For orders that we deliver, our responsibility ends once the cake has been set up and we have departed the venue. Every delivered cake is photographed before our team leaves as proof of its condition at the time of departure. We are not liable for any damage, deterioration, or spoilage that occurs after we leave. Please be aware that while a venue may have air conditioning set to an appropriate temperature, we cannot control or guarantee the conditions maintained within the space. Factors such as doors being opened and closed, the number of people in the room, direct sunlight through windows onto the cake or box, proximity to heat sources such as ovens, grills, candles, or heat lamps, and other environmental factors can significantly raise the temperature around your cake — even in a climate-controlled environment. It is the responsibility of the client and/or venue coordinator to ensure the cake is kept in optimal conditions after our departure. We strongly recommend: Keeping the cake away from direct sunlight, windows, and heat sources. Ensuring the venue maintains a stable temperature of 66°F or below in the immediate area around the cake. Not leaving the cake unattended near kitchen areas, grills, or ovens .Refrigerating the cake until 1–2 hours before serving if conditions are warm. Ensuring cake stands are sturdy, level, and able to support the full weight of the cake . Refunds are not issued for damage or deterioration caused by improper venue conditions, handling, or storage after the cake has left our care — whether the order was collected or delivered.You assume full liability from the moment the cake is handed over. (Always Pre-cool your vehicle to the coldest setting and use a level surface, avoid Texas heat, unnecessary prolonged time in a car or outside of refrigeration.) etc.
We do not offer cake cutting services. But we do have a whole page with guide and even a video, to help you get the most servings from your cake. Cakes must be disassembled before cutting — never cut while stacked. See our Cake Cutting Guide for full instructions and serving charts.
We always do our best to match colours provided but an exact match cannot be guaranteed as all cakes are entirely handmade. Colours vary depending on lighting and screen calibration.
By placing a deposit you confirm you have reviewed all order details and agree to our terms. Your deposit serves as your agreement.
Where applicable, we provide a hand-drawn design proof. Modifications are reflected in an updated proof sent to you before we proceed.
A non-refundable 50% deposit is required to book. This cannot be refunded or transferred once placed.
Remaining balance due at or before pickup. We accept cards, cash, or cashier's check. We do not accept personal checks or online payments.
Post-deposit changes are not guaranteed. All changes must be confirmed by a decorator with an updated proof. Unconfirmed changes cannot be guaranteed.
Date changes are not guaranteed and are subject to Elizabeth Rowe's discretion and our availability.
The 50% deposit is non-refundable and non-transferable. Cancellations with more than 7 days notice may be eligible for partial refund or store credit. Within 7 days the full amount is forfeited.
You assume full liability once the cake is handed over. Pre-cool your vehicle, use a level surface, and refrigerate overnight. Optimal venue temperature: 64-66°F. Refunds are not given for damage caused after the cake leaves our shop.
We do not offer cake cutting services. Disassemble before cutting — never cut while stacked. See our Cake Cutting Guide for full instructions.
We always do our best to match colours but an exact match cannot be guaranteed as all cakes are entirely handmade.
We accept credit/debit cards by phone or in store, cash in store, and cashier's check or money order in store. We participate in a cash discount programme. We do not accept personal checks or online payments.
Yes — delivery starts at $65 and is based on distance, date, and setup complexity. Spots book up fast so arrange early. All deliveries are handled by our own team.
No — we do not ship cakes under any circumstances. All orders are either delivered locally by our team or collected in store.
Custom cake pricing varies by size, complexity, and detail — every cake is quoted individually. For signature cakes, pricing is listed in our online store. We will always look for cost-effective ways to achieve your vision.
Custom Cakes — Fully bespoke, require consultation and design proof, booked 2-8 weeks in advance. Signature Cakes — Pre-designed, orderable online with no quote needed, minimum 48 hours notice.
Visit our Online Store to browse and purchase signature cakes directly. Choose your size, flavour, and topper from the drop-down menus.
Yes! We work with organisations including Icing Smiles. All donation requests must be submitted via email with a letter, purpose of the order, and your non-profit tax ID number.
We have a full Cake Cutting Guide on our website with charts, diagrams, and video guides. Always disassemble carefully before cutting — never cut while tiers are stacked.
Can't find what you're looking for? We're always happy to help — just reach out and we'll get back to you as soon as we can.